TELCO PROBLEMS COSTING SMBS ‘UNNECESSARY’ TIME AND MONEY

摘要

The TIO revealed the details of its latest systemic investigation report, released onWednesday, showing that telco problems are costing small businesses unnecessary timeand money, with the proportion of complaints from small businesses to the it steadilyincreasing since July 2016. At the end of the last financial year that proportion was 14.7% with more than 19,000complaints from small businesses about their phone and Internet services.According to the TIO’s report, many of these complaints were complex, difficult to resolveand had a significant impact on small businesses.