A statement from the company said the centre, located at Level 11, 459 Collins Street, would handle all in-warranty and out-of-warranty services, allowing customers to book online prior to coming in to hand over their devices. Out-of-warranty services will only require payment for parts. OPPO Australia managing director Michael Tran said the new centre would offer both speed and convenience to customers. “We know that being without your smartphone can be frustrating, so the new centre is all about delivering speed and convenience to customers. Our team of on-site engineers can make most repairs on the spot and within an hour,” he said. Customers will be able to track the progress of service online, using the IMEI number of the device. They can also send in devices for service through OPPO's retail and carrier partners; after repair, these would be returned to the place where they were handed in. “From receiving an on-the-spot repair, to testing out OPPO’s latest devices and buying accessories, the new service centre will be a one-stop shop for all our customers' product needs," said Tran.
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