Optus deploys Nuance Mobile Care for customer self-service

摘要

Optus has become the first mobile operator in Asia Pacific to adopt the Nuance Mobile Care system, enabling its mobile customers to perform many of the usual interactions with customer service via an app on their mobile device. Optus has branded the service My Optus, and is offering the app initially on iOS devices and a limited number of Android and Symbian phones. "The My Optus app allows Optus prepaid and postpaid personal mobile customers to view their service usage, manage simple enquiries such as recharging their account balance, viewing and paying bills and even change their call setup on the go...[and] gives customers the choice to either live-chat with an Optus customer service representative when available or via a call function directly through the app," Optus said.