VIEWPOINT Service-dominant logic: a rejoinder to Lusch and Vargo's reply

摘要

Purpose - This paper is a rejoinder to Lusch and Vargo's defense of their service-dominant logic paper against criticism. Design/methodology/approach - The paper responds to Lusch and Vargo's defense and criticism of the initial article primarily through examining the logic of their case. Findings - The paper finds that both the charges and the arguments against the criticism have no merit. Research limitations/implications - The paper offers guidance as to the approach needed to advance the study of service marketing. This rejects the notion that viewing all businesses as service entities is a progressive approach but recommends a disjunctive definition of service, which would throw up service-categories that needed to be studied in their own right if progress is to be made. Originality/value - The paper suggests that Lusch and Vargo's S-D-dominant logic is unlikely to be practically fruitful while remaining theoretically limited.