Speech technology for automatic teller machines: an investigation of user attitude and performance

摘要

Despite the success and widespread use of Automatic Teller Machines (ATMs), a significant proportion of bank customers can not or will not use them, or experience difficulties in their interactions. Speech technology has been suggested as a means by which non-users might be encouraged to use ATMs, while simultaneously improving usability for all. The potential advantages of speech interfaces include hands-free and eyes-free use for physically-and visually- impaired users, and improved ease and speed of use through increased 'naturalness' of the interaction.