Ten Ingredients of a Successful Customized Leadership Program

摘要

A regional airline was having trouble filling supervisory positions, and the supervisors who did accept promotions were frustrated. As supervisors, they were expected to learn the new skills and tasks on the fly, supervise people who just yesterday were peers and friends, and put in longer hours, all with little instruction or support. The solution: a leadership program that provided incentives for taking leadership roles, mentors for all new supervisors, and a skills-based training program based on classroom, online, and on-the-job instruction. The managers at a city utility felt discouraged. "The word leader here is a four-letter word," one said. "It feels like we have a target on our backs all the time." Willing to lead but unwilling to endure the complaints and attacks that had become commonplace, these managers needed an overhaul of the leadership culture. The solution: a seven-year leadership-development effort that trained leaders at all levels in key competencies and shifted the leadership culture to one that was more proactive and positive.