Service employee adaptiveness Exploring the impact of role-stress and managerial control approaches

Sahadev Sunil; Purani Keyoor; Panda Tapan Kumar

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Service employee adaptiveness Exploring the impact of role-stress and managerial control approaches

机译：服务员工的适应性探索角色压力和管理控制方法的影响

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摘要

Purpose - The purpose of this paper is to explore the relationships between managerial control strategies, role-stress and employee adaptiveness among call centre employees.

机译：目的-本文的目的是探讨呼叫中心员工之间的管理控制策略，角色压力和员工适应性之间的关系。

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来源
《Employee relations》 |2017年第1期|54-78|共25页
作者
Sahadev Sunil; Purani Keyoor; Panda Tapan Kumar;
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作者单位

Univ Salford, Salford Business Sch, Dept Int Mkt & Serv Management, Manchester, Lancs, England;

Indian Inst Management, Kozhikode, India;

Munjal Sch Management, New Delhi, India;

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原文格式 PDF
正文语种 eng
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关键词
India; Call centres; Employee adaptiveness; Managerial control strategies;

机译：印度;呼叫中心;员工适应性;管理控制策略;

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Service employee adaptiveness Exploring the impact of role-stress and managerial control approaches

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