Using Mobile Technology to Deliver Library Services: A Handbook

摘要

The core of the book consists of eight chapters. Each chapter deals with a different aspect of mobile technology and its implications for library services. All chapters have an introduction and a summary plus an annotated "further reading" section. The first chapter is central to the book, for in it Walsh emphasises the need to provide the services that customers want rather than what we think they want. He reports on a study he carried out in his own institution in 2009, mainly using focus groups of students talking about what they wanted from the library. This is consistent with the author's point made throughout the book that customers should be consulted before implementation of any new projects. Chapter 2 describes models of mobile information literacy and how there is a difference between mobile and fixed information literacy. Walsh says that understanding the difference between the two is the key to ensuring that we are providing relevant services.