How to control your temper

摘要

It's a rare manager who, at least once in a while, isn't firmly convinced that his department's performance would perk up dramatically if one employee or another were quietly throttled. More realistically, he settles for occasionally blowing his top—resorting to sarcasm or ill-disguised acerbic humor. The result is a foregone conclusion: a sulking staff with drooping morale whose performance hits another low, triggering the entire cycle anew—and a king-size headache for the manager.