Dr. Chip Bell is not only a friend, but a renowned customer service expert. His newest book, "Take Their Breath Away: How Imaginative Service Creates Devoted Customers" (with John R. Patterson), is filled with ideas, concepts and strategies to deliver customer service that increases customer satisfaction and builds brand loyalty.
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机译：Chip Bell博士不仅是朋友，还是著名的客户服务专家。他的最新著作《振奋人心：富有想象力的服务如何创造忠实的客户》（与约翰·R·帕特森（John R. Patterson）合着）充满了各种想法，概念和策略，以提供客户服务，从而提高客户满意度并建立品牌忠诚度。
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