The utility sector is in the midst of revolutionary business change. The flattening effects of electrical deregulation and increased competition coupled with the demand for providing low-carbon electricity are requiring utilities to alter their business models to stay competitive. Any good business will say that during tumultuous times, it's critical to focus on what matters. Many business process outsourcing (BPO) sectors were founded on this premise alone. Information technology (IT), human resources (HR) and financial accounting outsourcing formed to relieve businesses of the essential yet resource-draining demands of back-office work. The call from the general public, NGOs, shareholders and federal, state and local government for utilities and big businesses to move toward a low-carbon future has added one more "O" to the BPO mix: environmental management outsourcing (EMO).
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