In an article that appeared in the June 2014 issue of Electric Light & Power, I talked about the need to move to an energy as a service model. Why? Well, the energy industry is undergoing a significant transformation. Nontraditional providers are entering the space, distributed generation is becoming increasingly popular, and regulators are developing compelling initiatives such as the New York Reforming the Energy Vision (REV) effort. In accordance with these trends, some providers have started to adopt a services mentality by treating consumers as individuals and using data to target and personalize interactions better.
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