For whom the Dell tolls

摘要

Ever since Michael Dell started a com-pany to sell computers from his University of Texas dormitory room in 1984 at the age of 19 with a mere $1,000, he has profited from big shifts in the technology industry. First it was the commoditisation of components; then the rise of the internet as a sales channel through which to reach customers. However, the very forces that the company relied on for success are now responsible for its troubles.