Organizational learning: a road map to evaluate learning outcomes in knowledge intensive firms

摘要

Learning in knowledge-intensive organizations has become more prevalent in which both internal and external customers learn and share required expertise. During the 1990s, liberalization, privatization and globalization opened up a new pathway for knowledge-intensive organizations like the Indian information technology (IT) and IT-enabled services industry. In the mid-1990s, several software companies, which had previously concentrated purely on hardware, slowly expanded and stepped into software exports. The critical success factor for many Indian IT firms is their inquisitive approach of learning every day and moving from error correction to innovation and a paradigm shift. The key focus of the software firms is to leverage employees to disseminate their tacit knowledge and relentlessly engage them to accomplish individual and organization goals.