BENCHMARKING, OR THE BEST PRACTICE AS A SOLUTION OF BUSINESS REENGINEERING

摘要

In this paper I shall present "the best practice technique" or benchmarking, as a solution used in business process reengineering. Although known mainly as a technique in implementing Quality Management System, it can also be used and adapted to reengineering business processes. Thus, I shall present: what are the business environments where the benchmarking technique can be implemented, when and how to apply benchmarking in an organization, forms of this technique. As a case study I will present some of the solutions and methods of best practice in freight transport by rail, applied in some European countries like Hungary, England, Belgium, Holland and France, which can also be applied in our country.