Assessment of patient satisfaction and associated factors in an outpatient department at Dangila primary hospital, Awi zone, Northwest Ethiopia, 2018

摘要

Various problems were faced by patients in any hospital outpatient department. But, Patients seek quick and convenient services. Patient satisfaction improves clinical outcomes and patient retention and reduces medical malpractices. Efficient and patient-centered health care delivery is of utmost importance. Thus, patient satisfaction is a very effective indicator to measure the success of health outcomes and plays a key role in improving health service quality and early report of new outbreaks (e.g., Covid-19) or other outbreaks (e,g measles, polio). Objective of this study was to assess patient satisfaction and associated factors on outpatient department, Dangila Primary Hospital, Awi zone, Northwest Ethiopia, 2018.