Significance of Emotional Intelligence in Occupational Perspective: A Critical Review

摘要

With the beginning of the fifth industrial revolution, Artificial Intelligence has changed the nature of work where human needs to be more creative, innovative, and relationship oriented. For a sustainable working environment, the value of emotional and social competencies has increased day by day while Emotional Intelligence (EI) has captured as a pinnacle in Human Resource Development literature. The study focused on the significance of Emotional Intelligence from an occupational perspective. The findings reveal why an organization should care about the emotional intelligence of its employees. Since an organization can attain a competitive advantage through the people, hence Emotional intelligence could make a difference from an average performer to high-value performer. In this study, the role of Emotional Intelligence has critically analyzed with the evidence of empirical researches published in peer-reviewed journals. The study underlines the essentials of EI in job performance, job satisfaction, Organization citizenship behavior, leadership effectiveness, Team Management, Work-life balance and Employee wellbeing. From the Human Resource Development perspective, organization should emphasize on developing Emotional Intelligence of its employees to make them productive, satisfied and committed for achieving organization’s goals and maintaining better working environment.