This study illustrates a simulation model for air cargo operations in west cargo terminal of Shanghai Pudong International Airport, People?s Republic of China. The simulation model is developed by software Flexsim 5.0. We first discussed the complex and stochastic natured air cargo terminal operations in West PACTL, which makes formulation of analytical model difficult. The model verification and validate is carried out through various objective and subjective methods and it is found that the simulation model and its behaviors are reasonable by the proving of managers from PVG. The simulation model is used to analyze the bottleneck resources of the West PACTL. The results show that the inefficient manpower supply plan is the most important bottleneck of the whole process. Improvement suggestions for the whole process have been proposed within the example of manpower supply plan.
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