Service Blueprint a Tool for Enhancing Service Quality in Restaurant Business

摘要

The paper analyses its existing service blueprint along with recommends how the restaurant can enhance its quality service as well as efficiency level. Based on the semi-structured interview on the restaurant, a new service blueprint has been redesigned which limits the present and potential failure points in the existing process. High participation level from the customer along with service providers and employees will add a new value to the efficiency level of the service quality.