Job openings often go unfulfilled despite a surfeit of unemployed or underemployed workers. One of the main reasons for this is a mismatch between the skills required by employers and the skills that workers possess. This mismatch, also known as the skills gap, can pose socioeconomic challenges for an economy. A first step in alleviating the skills gap is to accurately detect skills in human capital data such as resumes and job ads. Comprehensive and accurate detection of skills facilitates analysis of labor market dynamics. It also helps bridge the divide between supply and demand of labor by facilitating reskilling and workforce training programs. In this paper, we describe SKILL, a Named Entity Normalization (NEN) system for occupational skills. SKILL is composed of 1) A skills tagger which uses properties of semantic word vectors to recognize and normalize relevant skills, and 2) A skill entity sense disambiguation component which infers the correct meaning of an identified skill. We discuss the technical design and the synergy between data science and engineering that was required to transform the system from a research prototype to a production service that serves customers from across the organization. We also discuss establishing customer feedback loops, and it led to improvements to the system over time. SKILL is currently used by various internal teams at CareerBuilder for big data workforce analytics, semantic search, job matching, and recommendations.
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