A Study on Patient Satisfaction of Outpatient Department

摘要

Health scenario is changing at a faster pace all over the world. Patient satisfaction is one of the established yardsticks to measure the success of the services being provided in the hospitals. A patient is the ultimate consumer in the hospital. Patient satisfaction is a dimension intended to get reports or ratings from patients about services received from an organization, hospital, doctor or health care provider. Patient satisfaction is a highly desirable outcome of clinical care in the hospital and may be even an element of health status itself. A patient’s expression of satisfaction or dissatisfaction is a judgment on the quality of hospital care in all its aspects. Whatever its strength and limitations, patient satisfaction is an indicator that should be indispensable to the assessment of the quality of care in hospitals. From the patient’s perspective, hospitals can be scary and unfriendly places.