THE DETERMINANT FACTORS OF KMS USAGE TOWARDS ORGANIZATIONAL PERFORMANCE IN OIL AND GAS INDUSTRY

摘要

Knowledge management (KM) brings about organizational performance and competitive advantages. To make KM practice successful in organizations, KM initiatives or Knowledge Management System (KMS) is required. KMS is the technology that supports KM in creating, sharing, transferring and disseminating knowledge. Likewise, KMS usage brings about organizational performance and competitive advantages in organizations in different sectors such as oil and gas industry. However, systematic review of literature shows that although oil and gas industry has been investing immensely in KMS development, KMS usage has remained sluggish or even failed. Further, there is a paucity of study on determinants of KMS usage in oil and gas industry. Therefore, the current paper developed a conceptual model based on the main information system theories, namely: theory of planned behavior (TPB), technology acceptance model (TAM), and task-technology fit (TTF). Based on KM literature The combination of TAM, TTF and TPB provide a strong predictive power concerning participants? use of KMS.. The paper integrates the core constructs of the above theories and the factors extracted from the literature stream on KMS. As a result, the paper develops a conceptual model composed of four main dimensions: human, technology, organization and knowledge. The endogenous variable is KMS usage and the dependent variable is organizational performance. Thus, this study provides synopsis of effective factors of KMS usage towards organizational performance that helps system developers and managers at petroleum industry to consider the importance of KMS usage. Thus, the study has theoretical and practical implications.