FACTOR AFFECTING THE IMPLEMENTATION BENEFIT OF ENTERPRISE RESOURCE PLANNING SYSTEM USING MODIFIED DELONE AND MCLEAN INFORMATION SYSTEM SUCCESS MODEL

摘要

Investment Holding Enterprises Group (PTMD Group) is a company engaged in the business investment of various business portfolios. The Company has implemented Enterprise Resource Planning (ERP) since 2010 to support its business operations and consolidated financial reporting. The Company has implemented Enterprise Resource Planning (ERP) since 2010 to support its business operations and consolidated financial reporting. After go Live ERP, there is a increasing of audit findings from year to year both audit financial reports generated by ERP and IT audits related to internal control of ERP systems that impact on data integrity of ERP systems. The accuracy of financial statements or data integrity generated by the system is needed to as a basis for strategic decision making business quickly and appropriately by management in order to become more competitive company [1]. This case study aims to determine whether the implementation of the ERP system has provided benefits to the business through the identification of factors affecting the implementation of the ERP system. Through the development of modification model DeLone & McLean which this model to review the success of information systems. The results of these reviews resulted in an understanding of factors related to dimension factors that can measure the success of information systems and be an alternative solution to improve the ERP system. Through analysis of regression statistic test based on SEM (Structural Equation Model) model through data processing research derived from the questionnaire with the number of 97 respondents then the conclusion of the results of this study include that the system use factor is influenced by the quality system, user satisfaction factor is influenced by system quality, net benefit factor are influenced by information quality, system use, and user satisfaction in the PTMD Group. The contribution of this research was performed by evaluation process both for quality of ERP system and IT support team based on result of the research. In the other hand, the service quality had been re-reviewed to optimize IT support benefit.