Measuring the Value of Enterprise Architecture on IT Projects with CHAOS Research

摘要

This paper analyzes the "review function" in organizations and its implications for theory and for ethnographic methods. Whether it is scholars peer-reviewing each other's work, or a quick informal "bouncing of one's ideas" to another, or a formal product review with a powerful customer, the review is a function within and across organizations that is so ubiquitous that it has eluded exploration as a distinct structural entity. Yet it is also at the heart of the signaling and feedback features undergirding cybernetic systems. Therefore, this paper looks at the kinds of signals/feedback that review activities reveal as well as drawing on foundational works in ethnography to consider how ethnographic methods can be better attuned to acknowledging the centrality of feedback and signaling in any social system.