Does Information and Communication Technology (ICT) Facilitate Knowledge Management Activities in the 21st Century?

摘要

Recent developments in the domain ofinformation and communication technology (ICT), and itsimpact on the facilitation of knowledge management (KM),are critical in today’s digital economy. This research study,through extensive literature reviews, identified constructsfor the implementation of KM systems in order to study theeffect of ICT on the implementation of KM in a businessenvironment. The mixed-mode methodology was adopted toexplore the effects of ICT on KM implementations, via asurvey instrument developed through interviews. Through80 organisations, 400 usable surveys were collected and used.The findings of this this study suggest that constructs suchas “collaboration”, "mutual trust”, “leadership”, “learning”,incentive and rewards”, and “T-shape skills” have thepotential to support KM in the business environment.However, constructs such as “formalization” and “noncentralization”are not critical. This is the first study of itskind and the findings are associated only with four cities inIndia. Further research is required before generalizing thefindings of this study.