Intention to Use and Variables Influencing Intention to Use Electronic Government Services Among Citizens

摘要

Each organization should be aiming at higher efficiency. Government institutions should not make ?an exception.Business ?processes of ?today’s ?government ?institutions ?are extremely influenced ?by ?modern ?ICT and ?user ?acceptance ?plays ?a ?pivotal ?role ?in ?success ?of ?all ICT projects. As ?government ?tends ?to ?design ?and ?launch ?online ?services ?without ?actually measuring citizens’ needs, understanding citizens’ (taxpayers’) needs is becoming crucial for government institutions.In this paper, a range of earlier studies have been critically analyzed and comparedto provide anintegrated model that can identify factors which could influence adoption of e-government services. The ?goal of this article is to ?study citizens’ demand for different ?levels ?of ?electronic ?government ?service and to find ?factors ?which ?influence ?the adoption ofthese same services.This study integrates variables from technology acceptance model ?(TAM) ?and ?trustworthiness ?model.Analysis ?of ?the ?results ?indicates ?that ?there ?is a significant ?positive ?relationship ?between ?Trust ?in ?Internet, ?Perceived ?usefulness, Perceived ease of use andtheIntentionto use. Implications for further research are discussed.