A Systematic, Structured Approach to Organization Change Management: Predicting Unintended Consequences of Organization Change

摘要

Change is difficult to manage and this is especially the case in large organizations. In part, problems arise becausepolicies, business rules, organization parties, the roles they play, processes and information systems are all connected tothemselves and each other in a variety of ways. The result is that, even seemingly minor change events, can cause majordisruption because many impacts are not anticipated. In this paper, a decision support system, designed to search for andidentify potential change impacts in a structured, systematic and rigorous manner, is described. Its initial application in alarge Australian, public-sector organization is detailed.