Access is Better than Ask Us

摘要

Whether you agree with the concept or not, the truth is that whatever the client perceives as reality, is reality to that client. An unhappy client will tell eleven other people and each of those will tell five more; a happy client only tells four or five. A neutral client does not help or hinder, and sometimes, they may or may not come back, depending on environmental factors between visits. One of those “environmental factors" is most often the new competition in the area of every practice, whether it be another practice, a pet super store, or a community perception shift.