The Impact of a Liaison Program on Patient Satisfaction in the Emergency Department

摘要

Patients successfully reached by phonewithin 72 hours after discharge are significantly less likelyto return for further ED care within 72 hours or seven dayscompared to patients who were unable to be reached or notcalled. While our data do not suggest clarifying instructionsor assisting with medications helps, phone call may assistwith reassurance leading to lower likelihood of return.Discharge follow-up communication via phone may bea useful method of targeting high-risk patient groups. Inaddition, recognizing that few patients needed clarificationon instruction or significant assistance, automated methodsof outreach may be more cost-effective for employment andmaintenance.