Usability of information systems to support decision making in the order management process

摘要

In today’s business environment companies are forced to improve transparency as well as accelerate and digitalize all steps of the order management process. Enterprise Resource Planning (ERP) systems and further information systems have become indispensable to implement an efficient order processing. Scientific papers have already summarized the main problems of these systems. For this paper a survey was carried out showing the suitability of information systems with a focus on ERP systems for decision support in the order management process for a given product delivery strategy. The results show that particularly the support in defining solutions needs to be improved.