Evaluating Lean Thinking and Facility Design in Two University Hospitals

摘要

Hospitals will be expected to work more efficiently in the upcoming years due to several factors, one of which is aging population groups. Meanwhile, healthcare resources are dwindling, as is the amount of available personnel. This paper examines interviews and questionnaires that were conducted to assess the experiences and effects of Lean implementation in two university hospitals. Several factors, such as emphasis on the participatory, user-centric design approach and integrating Lean as an integral part of the operational facility design process in both target hospitals have proven to be beneficial. This study delivers promising evidence from the two university hospitals, which supports the implementation of Lean in the healthcare sector for improving facility design and work processes.