Training Method of Communication Skills for Train Dispatchers in Abnormal Situations

摘要

It is necessary for train dispatchers to share risk-related information with their team members or superiors in order to deal with abnormal train traffic control situations. A training method was therefore developed to give train dispatchers communication skills. The training included risk scenarios, points to remember in terms of communication skills and a training program. A list of 45 key communication points to remember was also developed, which was designed to promote understanding about communication skills through regular use. This training method can easily be introduced into actual train traffic control fields. Trial experiments were conducted with actual train dispatchers which confirmed the effectiveness of the method.