Analysis of a Two-dimensional Warranty Servicing Strategy with an Imperfect Repair Option

摘要

Itemssoldunderwarrantyoftenrequirepostsalesupportintermsofrepairorreplacement.Providenceofsuchsupportcoststhewarrantorconsiderablyandaffectshisprofitmargin.Thusreducingwarrantyservicingcostsisanissueofgreatinterestinwarrantystudies.Inthispaper,welookattwovariationsofaservicingstrategyintwo-dimensionalwarrantyregimesinvolvingminimalandimperfectrepairs.Ourworkdemonstratesthemodelingandanalysisofcostsundertheseservicingstrategiesandcomparestheirperformancetootherstrategiespresentintheliterature.