Quality management in information services in Brazil: a new literature revision from 1997 to 2006

摘要

Describes the implementation of the Quality Management in Information Services in Brazil through national literature revision aiming at the revision complementation of the literature published in 1998. This work also presents a new panorama introducing works published since 1997 in an effort to contribute to the progress of discussions related to the application of the Quality Management in Information Services in Brazil, and add a new theoretical approach to the subject.