Impact of Demographic Variables on Emotional Intelligence: A Study among the Employees of Private Sector Banks in Madhya Pradesh, India

摘要

The subject of emotional intelligence (EI) has gained wide popularity in recent years because of its significant contribution in service sector organizations. An individual having high emotional intelligence shows greater ability to perceive and understand his own and other-s emotions and possess the ability to manage and regulate his emotions in stressful situations. Many previous studies reported that emotional intelligence plays a vital role in individual and organizational success in modern work environment. The present research study focused on exploring the impact of demographic variables namely age, experience and gender on the level of emotional intelligence. This was a descriptive and exploratory research study. Population of the study comprised of all the employees working in private sector banks located in Madhya Pradesh. 160 employees were selected using convenient sampling method for sample of the study. Data was collected using Wong and Law Emotional Intelligence Scale (WLEIS) and a demographic schedule containing information about employees. SPSS 18.0 was used to analyze data. Many statistical tools such as cronbach alpha reliability test, t-test and ANOVA were used to make findings. Results of the study showed that employees working in private sector banks possess moderate level of emotional intelligence. In addition, age and experience significantly influence the employee-s level of emotional intelligence. On the other hand, no significant difference exist between male and female-s level of emotional intelligence.