Systems Approach to Determine the Significance of the Critical Success Factors of a Knowledge Management System

摘要

Today-s organizations have realized the necessity to focus on their knowledge assets for ensuring sustainability in a globally challenging environment. This paper identifies the critical success factors (CSFs) of knowledge management (KM) in a typical IT industry and studies the influence of organizational culture, top management commitment and support, KM organization and process, KM tools and technology and KM metrics and incentives on knowledge management System (KMS) performance. The interdependence between CSFs are considered while developing a system dynamics (SD) model and the influence of the variables belonging to each factor are analysed separately in an attempt to identify the criticality of the factors for the survival of a knowledge management System (KMS), also in conjunction with the other success factors. The simulation results underscore the importance of all the factors under consideration. However, top management commitment and support and KM measurement and incentives turns out to be the most critical among the factors considered.