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Effect of Productivity and Perceived Quality on Organizational Performance from Lean Management Practice Perspective

机译:精益管理实践视角下生产力和感知质量对组织绩效的影响

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Background and Objective: The diversity in management practices are viewed as both opportunity and threat for production sector exploring all available strategies to gain competitive advantage through increased organizational performance. This study focused on one of such practices to measure organizational performance of multinational electronic manufacturing company based in Malaysia. Materials and Methods: Lean management practices was applied to measure organizational performance through productivity and perceived quality of line staff directly engaged in production activities at the factory floor. Data were collected through simple random sampling from 120 factory workers who could evaluate the effect of management policy on productivity and service quality. Pearson correlation and multiple regression analyses using SPSS version 22 was used to analyzed the data. Results: The result of statistical analysis shown standardized coefficient of 0.443 for productivity and 0.303 for perceived quality with R-square of over 60% which confirmed positive relationship between productivity, service quality and organizational performance. Conclusion: The conclusion is based on this result, encouraged management of the company is to focus just in time (JIT) policy in all fronts. The flexibility of situational factors should also be encouraged. The theoretical contribution in terms of variables used and the findings will improve the debate in management literatures. The limitations and direction for future study were explained in this study.
机译:背景和目的:管理实践的多样性被视为生产部门的机遇和威胁,他们探索所有可用策略以通过提高组织绩效来获得竞争优势。这项研究侧重于这种做法之一,以衡量总部位于马来西亚的跨国电子制造公司的组织绩效。材料和方法:精益管理实践被用于通过直接参与工厂生产活动的生产线员工的生产率和感知质量来衡量组织绩效。通过从120名工厂工人中进行简单随机抽样收集的数据,他们可以评估管理政策对生产率和服务质量的影响。使用SPSS 22版进行Pearson相关和多元回归分析来分析数据。结果:统计分析结果显示,生产率的标准化系数为0.443,感知质量的标准化系数为0.303,R平方超过60%,这证实了生产率,服务质量和组织绩效之间存在正相关关系。结论:结论基于此结果,鼓励公司的管理层将重点放在所有方面的及时(JIT)策略上。还应鼓励情境因素的灵活性。就使用的变量和发现而言,理论上的贡献将改善管理文献中的争论。这项研究解释了未来研究的局限性和方向。

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