Self-reported Sources of Stress, Job Satisfaction and Quality of Care in Professional Hospital Nurses in West-Greece

摘要

Occupational stress has been associated with low job satisfaction and poor quality of work performance. The aim of this study was to identify sources of stress among the nursing staff and to evaluate job satisfaction, quality of nursing care and the collaboration between the nursing and medical staff, in order to improve the quality of the provided health care and the working conditions. In this cross sectional study, a questionnaire survey was conducted among 494 randomly selected nurses working in 5 hospitals in the prefecture of Achaia, West-Greece. Statistical analysis was performed using software SPSS v.17.0. The results indicate that stress and work satisfaction are negatively related and that the hospital and the department the participants worked in play a significant role in their work performance. Supervisors’ and doctors’ support, respect and acceptance influenced the variables under study as well. Additionally, another major factor that emerged from the analysis was the inadequacy of time for care which reveals the lack of personnel and resources. This study underlines the need of creating a supportive and positive working environment for the nursing staff, by reducing sources of stress and introducing intervention programs.