Crisis in the valuation, emotional labor and occupational burnout among teachers of religion

摘要

Background: This article presents an analysis of the relationship between the crisis of values and in the valuation, the strategyof emotional labor, and occupational burnout in the group of lay teachers of religion. In addition, the role of emotional laboras a mediator of the relationship between the crisis of values and burnout was analyzed. Three strategies of emotional laborwere considered in the study: surface acting, deep acting, and expression of naturally felt emotions. Material and Methods: Thestudy was conducted in a group of 169 lay teachers of religion (males – 24%, females – 76%), using the Questionnaire for InvestigatingCrisis in Valuation developed by Ole?, the Maslach Burnout Inventory, and the Emotional Labour Scale developed byDiefendorff, Croyle and Gosserand. Results: The crisis of values and in the valuation is an important factor responsible for occupationalburnout in the group of lay teachers of religion. Surface acting and expression of naturally felt emotions mediate therelationship between crisis in the valuation and emotional exhaustion, depersonalization and lack of personal accomplishment.Surface acting increases, while the expression of naturally felt emotions decreases occupational burnout. Deep acting is not relatedwith occupational burnout. Conclusions: It is justified to seek factors favoring the expression of naturally felt emotions, andalso those reducing surface acting. Med Pr 2015;66(5):687–700