Internet Usage and User Satisfaction with Library Services in Federal University Otuoke Main library

摘要

This study investigates the influence of Internet usage on user satisfaction with library services in Federal University Otuoke, Bayelsa State, Nigeria. Three research question and three hypotheses were formulated as a guide to the study. Ex-post facto survey design was used in carrying out the study. A sample size of fifty (50) 100 level students was randomly selected form the population of seventy three (73) library registered students using random sampling technique. Questionnaire titled “Internet Usage on User Satisfaction with Library Services Questionnaire (IUUSLSQ)” was used for data collection. Data generated were analysed using mean and standard deviation scores for answering the research questions while t-test was used in testing the hypotheses. Finding of the study revealed that the usage of e-mail, database and website have significant influence on students’ satisfaction with library services. Based on the findings, the researcher recommends that library should create website that are attractive, users-friendly and easy to access for the students and other users; library authorities should create easy access points, educate users on how to exploit these access points to encourage them to visit the library more frequently, stay longer and have easy access to the materials in the library vis-a-vis their satisfaction with services rendered by the library.