The implementation of a Computerised Integrated System in a Public Service organisation

摘要

To survive in a customer focused environment, organisations have had to become more effective and efficient. The promised benefits of integrated systems made their implementation a popular attempt at such success in the private sector. The implementation of integrated systems in the private sector is well documented. However, integrated systems are still a relatively new phenomenon in the public sector. One of the researchers of this paper was working as an accountant, in Cork County Council in Ireland, when it deciding to, and then tendering for, a new computerised integrated system. Recognising the gap in the literature in this regard, and having the opportunity to act as participant observers, the researchers decided this would be a worthy area of research. This study is a descriptive case study examining the decision to implement, and the tendering process for, an integrated system in Cork County Council.