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Impact of Social Network on Customer Acquisition in the Banking Industry in Nigeria

机译:社交网络对尼日利亚银行业客户获取的影响

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This article reports the result from the study of the impact of social network on customer acquisition in the Nigeria banking sector. This hypothesis study adopted a quantitative paradigm and correlational investigation to establish the association between the dimensions of social networks and customer acquisition. A 53 item questionnaire was used to elicit responses from 320 respondents conveniently sampled on the basis of those who indicated interest to participate in the study. Both descriptive and inferential statistics were used to analyze the data from the survey. The study established the association between social network and customer acquisition with the Facebook accounting to the highest social network media that the banks have used to acquire and interact with their customers. The study recommends after establishing the current use of social network for customer acquisition in the Nigeria bank, for improvement.
机译:本文报告了对社交网络对尼日利亚银行业客户获取影响的研究结果。该假设研究采用了定量范式和相关性调查,以建立社交网络的维度与客户获取之间的关联。一项53项问卷用于从320名表示有兴趣参加该研究的受访者的基础上方便地抽取了其意见。描述性统计和推断性统计都用于分析调查数据。这项研究建立了社交网络和客户获取之间的关联,其中Facebook使用了银行用来获取客户并与客户互动的最高社交网络媒体。该研究建议在建立尼日利亚银行现有的社交网络来获取客户之后,进行改进。

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