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Dimensions of Trust in Tourism M-commerce: a Conceptual Model

机译:旅游移动商务中信任的维度:概念模型

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Tourism is an information-based industry and innovative mobile service is believed to be providing more business opportunities for the industry. However, the adoption of mobile tourism service is still in its formative stage. Lack of trust has been recognized as one of the most frequently cited reasons for consumers not adopting m-commerce in academic as well as in practitioner communities, hence knowing the nature of consumer trust and its determinants in m-commerce has become an important goal. The current research intends to explore the conceptual model of trust in tourism mobile service. The key issues to be addressed in the present study concern with discussing the importance of consumer trust and identifying the determinants and dimensions of trust in mobile tourism service. The study advances the knowledge of consumer trust of tourism m-commerce which will help the tourism mobile service providers, including hotels, restaurants and travel agencies to understand how to build and improve consumer trust in m-commerce.
机译:旅游业是一个基于信息的产业,创新的移动服务被认为为该产业提供了更多的商机。但是,移动旅游服务的采用仍处于起步阶段。缺乏信任已被认为是消费者在学术界和从业者社区不采用移动商务的最常提及的原因之一,因此,了解消费者信任的性质及其在移动商务中的决定因素已成为一个重要目标。当前的研究旨在探索旅游移动服务中信任的概念模型。本研究中要解决的关键问题与讨论消费者信任的重要性以及确定移动旅游服务中信任的决定因素和范围有关。该研究提高了旅游移动商务的消费者信任度的知识,这将有助于包括酒店,饭店和旅行社在内的旅游移动服务提供商了解如何建立和提高消费者对移动商务的信任度。

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