Adoption of ERP system: An empirical study of factors influencing the usage of ERP and its impact on end user

摘要

Enterprise resource planning or ERP integrates the data of all business areas within the organization. It is a complex technology involving different types of end users, and implementing it in developing countries like India involves several challenges. It is therefore important to understand the adoption of such a complex information system (IS) from the perspective of the end user. Based on the literature, the study aimed to identify and assess the influence of some of the external variables on the usage of ERP. Computer self-efficacy, organizational support, training, complexity and compatibility were the external variables considered in this study and were categorized as individual, organizational and technological characteristics. A conceptual research framework was proposed and examined to find the effect of these external variables on the usage of ERP through the Technology Acceptance Model (TAM) variables. Further, this study also aimed to find out the impact of usage of ERP system on the users' job attitude and behaviour such as panoptic empowerment and individual performance.