Assessing the Effect of Service Quality and Information Quality on Customers’ Overall Perceived Service Quality in M-Commerce

Anas Abdelsatar Salameh; Shahizan Bin Hassan; Jamal Mohammad Alekam and Alaa Ahmed Chyad Alkafagi

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Assessing the Effect of Service Quality and Information Quality on Customers’ Overall Perceived Service Quality in M-Commerce

机译：评估服务质量和信息质量对移动商务中客户总体感知服务质量的影响

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《Australian Journal of Basic and Applied Sciences》 |2015年第2015期|共7页
作者
Anas Abdelsatar Salameh; Shahizan Bin Hassan; Jamal Mohammad Alekam and Alaa Ahmed Chyad Alkafagi;
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中图分类经济计划与管理;
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1. Assessing the Effect of Service Quality and Information Quality on Customers’ Overall Perceived Service Quality in M-Commerce [J] . Anas Abdelsatar Salameh, Shahizan Bin Hassan, Jamal Mohammad Alekam and Alaa Ahmed Chyad Alkafagi Australian Journal of Basic and Applied Sciences . 2015,第2015期

机译：评估服务质量和信息质量对移动商务中客户总体感知服务质量的影响
2. A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model [J] . Evangelos Tsoukatos, Maria Koulentaki Global business & economics review . 2011,第3a4期

机译：在扩展的服务质量，客户满意度，客户忠诚度模型中评估替代服务质量指标的结构方程式方法
3. Relationships between system quality, service quality, and customer satisfaction: M-commerce in the Jordanian context [J] . Anas Abdelsatar Mohammad Salameh, Hartini Ahmad, Faisal Zulhumadi, Journal of systems and information technology . 2018,第1期

机译：系统质量，服务质量和客户满意度之间的关系：约旦语境中的M-commerce
4. The Effect of Perceived Service Quality, Perceived Sacrifice, and Perceived Service Outcome on Online Customer Loyalty [C] . David Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli International conference on information systems;ICIS 2009 . 2009

机译：感知服务质量，感知牺牲和感知服务结果对在线客户忠诚度的影响
5. Service Quality and Perceived Value of Cloud Computing-Based Service Encounters: Evaluation of Instructor Perceived Service Quality in Higher Education in Texas [D] . Egedigwe, Eges 2015

机译：基于云计算的服务遭遇的服务质量和感知价值：德克萨斯州高等教育中的教师感知服务质量评估
6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

机译：是什么推动中国快餐店的客户满意度忠诚度和幸福感？感知价格服务质量食品质量自然环境质量以及性别的调节作用
7. Repurchase Intention: The Effect of Service Quality, System Quality, Information Quality, and Customer Satisfaction as Mediating Role: A PLS Approach of M-Commerce Ride Hailing Service in Vietnam [O] . Nguyen Ngoc Duy Phuong, Tran Thi Dai g 2018

机译：回购意图：服务质量，系统质量，信息质量和客户满意度的效果，如调解角色：越南M商贸乘坐海滨服务的PLS方法

Assessing the Effect of Service Quality and Information Quality on Customers’ Overall Perceived Service Quality in M-Commerce

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