Optimal allocation of human resources in the emergency ambulance service

摘要

In this paper we propose a possible solution to a very complex issue that is related to optimal human resources' allocation in the frame of the emergency ambulance service. We consider an example taken from real life but we present it as a general case in order both to preserve privacy reasons and to generalize this methodology to a wider area of applications. The main issue of the paper is to develop a methodology in order to allocate human resources that are involved in an emergency service in an optimal way. In our framework we consider the case, that is very common in real life, in which a public or private company manages the emergency ambulance services in an area with a number of towns and hospitals. One of the main issues is to allocate human resources considering a certain number of criteria. In this paper we propose a possible solution to such a problem by means of a multicriteria method.