Defining quality and maturity level applying the grey system and the method for automotive enterprises diagnosis

摘要

This study intends to diagnose the maturity level of companies certified by the Automotive Quality Management System ISO TS 16949: 2009. Thus, it analyzes if those are considered World Class Organizations (WCO), identifying its management strengths and weaknesses, to provide input for improvement opportunities in their systems. This study methodology applies the Questionnaire Benchmarking Industrial from the Institute Euvaldo Lodi of Santa Catarina (IEL / SC) using the Method for Enterprises Diagnosis (MED). Therefore, it was performed using quantitative analysis regarding the degree of companies' maturity, applying the Grey Correlation Analysis System. Considering this research limitations and implications classify, its results are classified as exploratory. Future research may focus and study the correlation between a greater number of companies certified by ISO TS. Broad-based and larger sample size would provide a better picture for ISO TS and each organizations maturity state. This study value lies in the ability of diagnosing the organization maturity level, applying MED, Industrial Benchmarking and Grey System tools. Those allowed to define weaknesses and strengths of each organization in analysis. The study resulted in the identification of a systematic way to guide new projects and initiatives, to support and develop strategic planning and to identify how organizations are establishing world class standards.