Performance evaluation in research and development, intellectual capital, and firm infrastructure projects as intangible assets

摘要

The purpose of this study is to measure the performance of software development teams with the data envelopment analysis. In the measurement process, multiple input and output from research and development, intellectual capital and firm infrastructure projects as intangible assets with many different aspects were taken into consideration and performance was evaluated. The data were obtained from an application development center, year 2009 human resources database. For the evaluation, year 2009 Application Development Annual Report, demands met with services and customer satisfaction survey results were used. Administrative staff, customer satisfaction, actualized demand, programming errors and omissions were determined in relation to team costs and important conclusions were reached.