The Automated Teller Machine has become an integral part of our society. Using the ATM however can often be a frustrating experience. How often have some of us experienced the people in the queue in front of you reinserting their card for another transaction. Why does this happen? Is there a design flaw in the user interface? It seems that many ATM navigation menus are not as intuitive or as efficient as they could be. This paper examines a variety of UK Bank ATM navigation menus and proposes a best of breed ATM menu.
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机译：自动柜员机已经成为我们社会不可或缺的一部分。但是，使用ATM通常会令人沮丧。我们中的一些人在您前面的队列中重新插入他们的卡进行另一笔交易时经历过多少次。为什么会这样？用户界面中是否存在设计缺陷？似乎许多ATM导航菜单都不像它们可能的直观或有效。本文研究了UK Bank ATM的各种导航菜单，并提出了最佳的ATM菜单。
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