Assessing the Skills and Competencies Among Principals in Telecommunication Company Located in Ilam

摘要

The main objective of the present study was to identify the required skills and competences forthe managers of Telecom Company of the city of Ilam from the employee's perspective. Theresearch method was descriptive-survey, and the participants were the staff of Ilam TelecomCompany. 190 participants were selected randomly. The results of t-test and one the wayANOVA at the level of 0.05, and 95% confidence level showed that there is no significantdifference between academic discipline and cognitive skills. There was a significant differencebetween gender and the three skills. There is no significant difference between experience andconceptual skills. Management competence was obtained based on the t-test and analysis ofvariance of these results. There was significant difference between gender and level of themanagerial competence. There was a significant difference between the field of the study andthe level of the managerial competence. And finally, between level of education and level of theconceptual competence, there was no significant difference.